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RTN1308_A_HIghlights
State & Psychiatric Hospital Compliance Collaborative’s Reading Tips Newsletter (RTN) August 2013, Volume 7, Issue 8 ••WHAT’S NEW for August Fresh SPHCC Guests & Visitors – We welcome you to this Highlights section of our newsletter. As you will see below, it contains a listing of our recommended readings. Starting this month, you will also…
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RTN1308_B1_Customer Value Assessment (CVA)
Reviews, Summaries, Tips & Pearls •PR: – Customer Feedback Helps Improve Survey Experience [Pearl: JCSC, LDR] Perspectives, August 2013, Vol 33, #8, Pg 14 #JCp1308_B1 The Customer Value Assessment (CVA) is a two-part survey: the first part is completed after the E-App (electronic application) is submitted; the second part is completed after the on-site survey…
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RTN1308_B2_Patient Flow Success Part 3/3
• TS: – Patient Flow Success Stories, Part 3 of 3: Urgent Matters: Hospitals Collaborate to Fix Flow Problems [FYI: GB, LDR, MD, RN] The Source, August 2013, Vol 11, #8, Pg 1 #JCs1308_b2 This third article in the recent Patient Flow series does not specifically relate to our psychiatric populations, but is reviewed for…